Shipping & Delivery

We ship to the USA.

We are currently offering free shipping to the USA. We expect your order to arrive to you within 5 business days.

Taxes and duties are included, for orders up to the value of $800.

Which shipping service do you use?

E.L.V. Denim uses DHL Carbon Neutral Shipping on all orders.

International orders are shipped using DHL Worldwide Express.

For all orders, somebody will need to be available to accept the parcel and provide a signature.

When will my order be dispatched?

We ship within 48 hours of payment being received and we will notify you when the shipment has been sent. However, if there are any reasons as to not being able to ship within this time we will notify you immediately.
Any orders placed over the weekend or during public bank holidays will be processed the next working day.

During busy periods like Christmas, it may take a few extra days for your package to arrive due to high demand. Please make sure your shipping address is correct so it can get to you promptly. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

How much will I have to pay in Duties and Taxes?

For orders up to the value of $800, all customs duties and local taxes (including European VAT) are included.

For orders above $800, taxes will be calculated at checkout and added to your order where possible. In this case, the order will then be sent Delivery Duty Paid (DDP) and there should be no additional charges when you receive the order.

Where this is not possible, you will be responsible for paying any import duties or local taxes as the product enters the country. DHL will be in contact with you directly to facilitate this payment if this applies. To find out more, please read DHL's receivers guide here.

If you have any questions about taxes in your delivery country please please click ‘Chat to a stylist’ to contact us via WhatsApp or email info@elvdenim.com.

Can I claim my taxes and duties back if I return?

As taxes and duties are payable to DHL unfortunately, we cannot refund these and we apologise for any inconvenience. We recommend that you contact DHL directly to make a claim.