Shipping & Delivery

Where do you ship to?

We offer worldwide shipping, with some exclusions. You’re also welcome to collect your order from our London showroom.

How much does shipping cost?

  • Shipping is currently free to the UK and US.
  • UK: £8
  • International: £20-£35. This will be shown at checkout, depending on the destination.

How long does shipping take?

We ship within 48 hours of payment being received and will notify you when the shipment has been sent. However, if there are any reasons for not being able to ship within this time we will notify you immediately.

Any orders placed over the weekend or during public bank holidays will be processed the next working day.

During busy periods like Christmas, it may take a few extra days for your package to arrive due to high demand. 

Please make sure your shipping address is correct so it can get to you promptly. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Can I collect my order?

Yes, you can also collect your order from our London showroom for free. Our address is 

E.L.V. DENIM
Unit J2
2 Leswin Place
London N16 7NJ 

Please let us know when you are planning to collect as we are sometimes out rescuing jeans from landfill.

What couriers do you use?

We use DHL Carbon Neutral Shipping on all orders.

In the UK, it’s DHL Parcel. For international orders, we use DHL Worldwide Express.

For all orders, somebody will need to be available to accept the parcel and provide a signature.

How much will I have to pay in duties and taxes in my country?

For the following countries, all customs duties and local taxes (including European VAT) are included in the product price:

USA, United Arab Emirates, Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia and Spain.

For other countries, taxes will be calculated at checkout and added to your order where possible. 

In this case, the order will then be sent delivery duty paid (DDP) and there should be no additional charges when you receive the order.

Where this is not possible, you will be responsible for paying any import duties or local taxes as the product enters the country. DHL will be in contact with you directly to facilitate this payment if this applies.

To find out more, please read DHL’s receivers guide.

Can I claim my taxes and duties back if I return?

Taxes and duties are payable to DHL, so unfortunately we can’t refund them. We apologise for any inconvenience and recommend that you contact DHL directly to make a claim.