Purchases made online are governed by UK distance selling regulations and the returns policy is different to in store purchases.

From receipt of your online order, you have 14 days to return any unwanted item for a refund, credit or exchange.

All returned items must be unworn, have all original labels intact (including swing ticket/stick on labels/and additional tags).

Any items that are spoiled by perfume, aftershave or body spray in any manner will not be accepted.

Returned items received after 14 days will not be accepted.

To start the returns process, you will need your order number and the email address used when you placed your order.

Please enter our Returns Portal by clicking the button at the top of this page.

Complete all the steps in the portal, choosing either a refund or an exchange, and then package the unworn/unwashed item(s) up neatly.

If you opted for a print at home return sticker, please attach this to the package and drop off at your nearest dispatch location. If you chose the no printer QR code option, please head to your nearest Post Office and show the QR code to a member of staff to receive your return postage sticker.

Please adhere this to the package and dispatch.The return delivery charge of £5 will be deducted from your final refund amount.

When the return shipment has arrived back with us, we will inspect the contents and issue a refund/credit/exchange within two working days of receipt.

A confirmation of this refund/credit will be sent via email, please also keep an eye on your spam/junk folders. If you opted for an exchange, this will be shipped on receipt and inspection of your return and tracking will then follow via email. If there are any issues with your return, we will be in touch via email. If you have any issues with a return, please get in touch via care@elvdenim.com.

FAULTY/INCORRECT ITEMSIn the unfortunate event your order arrives with damaged or incorrect goods, please contact the us via email (care@elvdenim.com) on the day of receipt. Please provide your order number and images of the issue so we may assist in resolving any concerns.

From receipt of your online order, you have 14 days to return any unwanted item for a refund or credit. All returned items must be unworn, have all original labels intact (including swing ticket/stick on labels/and additional tags). Any items that are spoiled by perfume, aftershave or body spray in any manner will not be accepted.

Returned items received after 14 days will not be accepted.

To start the returns process, you will need your order number and the email address used when you placed your order.

Please enter our Returns Portal by clicking the button at the top of this page. Complete all the steps in the portal, choosing either a refund, exchange or a credit, and then package the unworn/unwashed item(s) up neatly.

Return Costs are:

USA - 15 GBP

EUROPE -12 GBP

REST OF THE WORLD - 30 GBP

When the return shipment has arrived back with us, we will inspect the contents and issue a refund/credit within two working days of receipt. A confirmation of this refund/credit will be sent via email, please also keep an eye on your spam/junk folders.

If there are any issues with your return, we will be in touch via email.

If you have any issues with a return, please get in touch via care@elvdenim.com


FAULTY/INCORRECT ITEMS

In the unfortunate event your order arrives with damaged or incorrect goods, please contact the us via email (care@elvdenim.com) on the day of receipt.

Please provide your order number and images of the issue so we may assist in resolving any concerns.

Once your return has arrived at our head office, our team will then check the items are in their original condition*.

This process typically takes 5-10 business days. Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method. You will be informed of your refund via email confirmation.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale for more details.

Our business days are Monday to Friday.

Once your items have arrived at our head office, our team will then check they are in their original condition, unworn and with all packaging and tags.

This process typically takes 3-5 business days. You will receive a refund within 5-10 business days once your item has been approved for a refund. 

We will not refund the shipping fees, or any taxes and duties that incur on your return. Please read the return instructions to avoid any unexpected taxes or duties.

We offer exchanges within 14 days from the delivery date, as long as your item is in its original condition with all the packaging and tags attached.

Please proceed through the Returns portal to create an exchange.