Shipping & Returns

Shipping 

E.L.V. Denim uses DHL Carbon Neutral Shipping on all orders.

United Kingdom -  £10 shipped next day and delivered within 1-2 days

Rest of the world -  £18 shipped next day and delivered within 2-3 days

 

Please note during busy periods like Christmas that it may take a few extra days for your package to arrive due to high demand. Rest assure we will be trying to get you your #elvdenim products to you as quickly as possible, but cannot guarantee next day delivery from the 15th of December, until 4th January.

 

Collect from instore: E.L.V. DENIM, POD 8, 29-31 Shacklewell Lane, E8 2DA please let us know when you are planning to collect as we are sometimes out rescuing jeans from landfill!

 

We ship within 48 hours of payment being received and we will notify you when the shipment has been sent. However, if there are any reasons as to not being able to ship within this time we will notify you immediately.  Any orders placed over the weekend or during public bank holidays will be processed the next working day.

 

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

 

 Taxes and duties

Any taxes or duties will be paid by the you the buyer as the product enters your country. DHL will be in contact with you directly to facilitate this payment if this applies to your country.

 

Returns

You have 7 days to notify us that you wish to return the items and a further 7 days for the returned product(s) to reach us. We will get back to you within 24 hours with a returns number. Please do not return any item to us without a return number, as we will be unable to accept it, and it’s confusing!  If the jeans do not reach us within this time, we reserve the right not to refund the money. We do not offer free return shipping, and it is your responsibility to return the jeans to us.  Please return in the same condition that it was shipped to you. You can reuse the packaging that was used to send the jeans to you, by turning the bag inside out.  If the jeans are returned in a poor condition or have clearly been worn then we cannot refund your money. Please allow 7 days for the returns to be processed and your PayPal account credited.

 

Vintage Denim

All E.L.V. Denim jeans are made from discarded and previously worn jeans.  Therefore, there might be natural wear and tear already in the denim. This is a characteristic of vintage denim and what makes each and every pair of jeans unique. E.L.V. Denim do not take responsibility for any fading, holes or fraying which may appear in the jeans after you have bought them, and this is not classed as a manufacturing fault.

 

Products

We have made every effort to display as accurately as possible the colours and images of our products that appear on our online shop. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.